Shipping and Refund policy
Welcome to the Matrescence Collective family! With every new order we ship, we feel so excited for the joy, laughs and love your new book can bring to you and your family. We understand anticipating good mail, so please reach out with any questions regarding your order to firstname.lastname@example.org
We offer FREE shipping (appox 3-8 business days) to all states. We also offer UPS 2nd Day Air (approx 2 business days) to all 48 continental states. Shipments to Hawaii and Alaska will remain with USPS Priority mail (approx 2-3 business days). US shipping costs will vary based on your location and all prices include duties and taxes. If the shipping method is USPS First Class International, we offer a flat rate but it does not include duties or taxes. The customer is responsible for all fees upon arrival.
*Please note that orders typically take 48 business hours for processing before shipping. When we have an influx of orders due to sales, launches, promotions, holidays, etc, it will take longer to ship everything out. If you ordered a product currently on PREORDER, it will not ship until it’s back in stock, even if you purchased expedited shipping. You will receive a confirmation email when your order has shipped. Thank you!*
WHY HAVEN’T I RECEIVED ANY EMAILS CONFIRMING MY ORDER OR SHIPPING YET?
Check your spam box. You should receive one from us confirming your order and then another one when your order ships with tracking information. If you have any questions regarding your order, we are here to help at email@example.com . Updates are also available on your Account if you made one at checkout.
DO YOU SHIP OUTSIDE THE US?
Yes! We will ship anywhere that USPS delivers. However, please be advised that you are responsible fo any of your country's customs fees and delays.
WHAT IS YOUR RETURN POLICY?
We are happy to accept a return of your purchase on unused, in the original packaging, and within 30 days of your arrival date for US and international customers. Any shipping charges will not be returned. Email firstname.lastname@example.org or log in to your Account and we will help right away!
Please note that Matrescence Collective will NOT pay for return shipping.
WHAT IS A PREORDER?
A preorder is an order placed for an item that is not available on our website but currently in production. By placing a preorder, a wrap is purchased and held for you and it will ship out before the product is back in-stock on our website. The ship date listed under the product description will inform you of its release date and you will receive a shipping confirmation email once it ships.
CAN I CANCEL A PREORDER?
Yes, you can cancel your Preorder before the order is fulfilled and shipped out. You can email us at email@example.com for assistance.
WHAT HAPPENS IF I ORDER AN IN-STOCK ITEM AND A PREORDER ITEM TOGETHER?
If you order one or more items with your preordered item, all products in the same order number will automatically ship together. If you are located in the U.S. and need the order to be split so you receive the in-stock product(s) sooner, please email us at firstname.lastname@example.org
IF I PLACE A PREORDER, WILL MY CREDIT CARD / METHOD OF PAYMENT PROCESS IMMEDIATELY?
Yes, you are paying for your item to be held and shipped before it’s listed as back in-stock on our website.